Refunds
Overview
At A Great Book Design, we want our customers to be satisfied with their purchase.
Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.
To be eligible for a return, your item must be:
- Unused
- In the same condition that you received it
- In the original packaging
Proof of purchase, such as a receipt or order confirmation, is required to complete your return.
Please do not send your purchase back to the manufacturer.
Custom Orders
All custom or personalized orders are final sale and cannot be returned or refunded.
Because custom products are specifically created for each customer, they are not eligible for returns, refunds, or exchanges unless the item arrives damaged or defective.
If you receive a damaged or defective custom item, please contact us within 7 days of delivery so we can review the issue and assist you.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made books
- Downloadable digital products
- Gift cards
- Sale items
Only regular priced items may be eligible for refunds.
Refunds
Once your return is received and inspected, we will send you an email notification confirming that we have received your returned item.
We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within several business days.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take time for the refund to officially post.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
Email: Customerservice@agreatbookdesi.com
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at:
Email: Customerservice@agreatbookdesign.com
Return address:
A Great Book Design
1721 Broadway Suite 201
Oakland, CA 94612
Return Shipping
To return your product, mail it to:
A Great Book Design
1721 Broadway Suite 201
Oakland, CA 94612
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
If a refund is issued, the cost of return shipping may be deducted from your refund.
For higher value items, we recommend using a track able shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
If you have questions about refunds or returns, please contact us:
Email: customerservice@agreatbookdesign.com